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At Willow & Birch we are committed to providing our customers with the best possible products and the best possible service. We believe that every customer deserves to be treated with respect, kindness and dignity.  That's why our customer care policy is to always listen our customers and to do our best to meet their needs. 

We will work hard to resolve any issues or concerns that our customers may have promptly and efficiently. Our goal is to build long-term relationships with our customers based on trust, respect, and confidence. 

If you have any questions or concerns about our customer service policy, please contact us at

We want to make sure that we are providing the best possible service. If you have any suggestions on how we can improve our customer service or anything else please share them with us.

Privacy & Safety



Welcome to Willow & Birch, the vegan-friendly handmade skincare brand.  We are committed to creating products that are gentle on your skin, as well as the planet. From cleansers to serums and everything in between, our line of skincare products is perfect for anyone looking to achieve a glowing complexion. If you are interested in buying any of our products in bulk please reach out to us for wholesale enquiries, we’d love to partner with you to offer our plant-based skincare products to your customers. 


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