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FREQUENTLY ASKED QUESTIONS

  • Are your vegan products suitable for all skin types?
    Yes, our vegan products are designed to be gentle and effective for all different skin types. We use natural, plant-based ingredients that are free from harsh chemicals. Our products are also cruelty-free and eco-friendly, so you can feel good about using them on your skin. If you have any specific questions or concerns about a particular product, please feel free to contact us for more information.
  • How do I know what ingredients are in your products?
    A list all of our ingredients are on our website and on our product labels. If you have any specific questions about ingredients or allergens, please don't hesitate to reach out to our customer service team. We're always happy to help and provide you with the information you need to make informed decisions about your purchase.
  • Do you use plastic packaging?
    We use a small amount of plastic packaging for some of our products. However, we are committed to reducing our environmental impact and are actively exploring alternative packaging options. We encourage our customers to reuse or recycle our plastic packaging whenever possible.
  • Do you have to be vegan to buy any of your skincare products?
    Absolutely not you do not have to be vegan to purchase our skincare products. While our products are made from 100% vegan ingredients and are cruelty-free, they are suitable for all skin types and lifestyles. We believe that everyone can benefit from using our natural and eco-friendly skincare products, regardless of their dietary choices. If you have any further questions or concerns, please feel free to contact us.
  • Can you make your products cheaper?
    We aim to make good quality skincare, however this is expensive to do. A lot of skincare products on the market are water based and can contain around 70% water, and water is a cheap ingredient. The plant oils, butters and pure essential oils on the other hand aren’t. Willow & Birch products are only made with quality plant oils, butters, waxes and essential oils. There are no cheap ingredients to bring the price down so you are getting your moneys worth with 100% quality products. Our products are handmade too on a small scale with a lot of care, which makes the reduced costs of mass manufacturing just impossible.
  • Are you making any more products?
    We are always looking at possible new additions to the range. However it takes a lot of time and expensive paperwork to launch new products, so it’s not possible to do everything we'd like to right away. New products will come!
  • I'm pregnant can I use your products?
    Generally yes. However would always say use any new products with caution especially in your first trimester, it may be a good idea to do a patch test before using our or any other products on your skin. During pregnancy, many women find their skin becomes more sensitive and so doing a patch test is more necessary at this time. Always check the label. Our products use essential oils, some of which women do need to be careful of during pregnancy. Please get on touch if you are unsure about any of the ingredients BEFORE you use them.
  • Where do you sell?
    Willow & Birch products are currently only for sale in the UK & via our website. We do attend markets across the year, dates for these are usually published on our social media pages.
  • What are your options for posting?
    All orders are sent by Royal Mail and the costs relating to postage is determined by Royal Mail based on the weight of the package. We do not have any control over this. 1st Class, 1st Class Signed, 2nd Class, Tracked 24, Tracked 24 Signed and Tracked 48 are the postage options available and cost varies.
  • Are returns accepted?
    No, due to the nature of the products and for health and hygiene purposes we cannot accept returns. So, if you’ve changed your mind, then unfortunately no, we can’t accept a return. Please get in touch with us as soon as possible if you have any issues regarding your order. For more information please see our Terms & Conditions section.
  • Do you offer Wholesale?
    Yes we do. We supply beauty salons and beauty schools with products currently. Please contact us for more information. We are happy to work with you to create an order that meets your needs.
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